#Knowledgeable staff, a magnet to customers

Nothing is more magnetic and attractive to customers than having readily available staff with good knowledge of the company’s offerings, an attentive ear, a good understanding of the customer’s concerns and gentleness in their engagement Read More …

#Ready to serve?

The other day, I received notice from my bank advising me of the new electronic filing (e-filing) requirements of South African Revenue Service (SARS). Effectively, SARS is now blocking any submission or processing of payments Read More …

#Authentic selling is difficult

Selling is not for everyone. Sales is complex and an art, if not a science on its own. By selling, I am not referring to underhand deals based on bending of “rules”, though even that Read More …