#Knowledgeable staff, a magnet to customers

Nothing is more magnetic and attractive to customers than having readily available staff with good knowledge of the company’s offerings, an attentive ear, a good understanding of the customer’s concerns and gentleness in their engagement Read More …

#Ready to serve?

The other day, I received notice from my bank advising me of the new electronic filing (e-filing) requirements of South African Revenue Service (SARS). Effectively, SARS is now blocking any submission or processing of payments Read More …

#Authentic selling is difficult

Selling is not for everyone. Sales is complex and an art, if not a science on its own. By selling, I am not referring to underhand deals based on bending of “rules”, though even that Read More …

– What is the cause of poor stock management by big businesses?

Stock is money. Having large quantities for months of unsold stock on retail shop floors seems unwise. Equally so, having no stock available for days, of known fast moving or highly demanded goods, is unwise. Read More …