#Knowledgeable staff, a magnet to customers

Nothing is more magnetic and attractive to customers than having readily available staff with good knowledge of the company’s offerings, an attentive ear, a good understanding of the customer’s concerns and gentleness in their engagement Read More …

#Ready to serve?

The other day, I received notice from my bank advising me of the new electronic filing (e-filing) requirements of South African Revenue Service (SARS). Effectively, SARS is now blocking any submission or processing of payments Read More …

#What have you done today?

Rebuilding our economy is no longer just a passphrase but should be every adult citizen’s priority and focus of current efforts despite the employment status. Leaving it to others to resolve our economic malaise would Read More …

#Authentic selling is difficult

Selling is not for everyone. Sales is complex and an art, if not a science on its own. By selling, I am not referring to underhand deals based on bending of “rules”, though even that Read More …

– The defeatist, the grubber and the legacist, which do you prefer?

Everyone is confronted daily with the challenge of becoming a defeatist, a grubber or legacist. The selection does not permanently describe one’s character but is a choice until death. Only momentarily or upon death can Read More …

– What is to be done?

Bakhithi, ziyakhala manje! Awukho umsebenzi! According to the latest StatsSA report, our economy is stubbornly shedding jobs. Kunakele! Covid-19 issues and lockdown are still with us, and politically, there is too much noise and disunity Read More …